Disputes: Difference between revisions

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Support Team members are able to access players' disputes after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party. You can find the dispute ID and code at the top of a selected dispute.
Support Team members are able to access players' disputes after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party. You can find the dispute ID and code at the top of a selected dispute.


=='''Summary'''==
=='''Making a Dispute'''==
*A dispute must be filed prior to submission of a player report
#Press Y to open your phone. If on the death screen press “Disputes”. Alternatively, you can type “;disputes” or “;filedispute”.
**If you are unhappy with the resolution of a dispute, you can still submit a player report for administrative review
#Click the disputes button on the bottom-right corner of the sections list on the phone.
*A dispute can be created with anyone that’s been on the server in the last 6 hours
#Click “File Dispute” on the top-left corner of the menu.
*Disputes can be accessed by clicking the “disputes” button on the bottom right of the y menu or by typing the “;disputes” command in chat.
#Press the drop down menu of the faction that player is on, select his name, and click select.
*You can make a player report through the dispute by pressing “Create Report”. The button will autofill sections of the player report using the dispute information.
#Write a subject header and description of the dispute.
*Support Team members can access a dispute to provide their account of a support case after being provided with the ID and access code.
#Press submit.
**Clicking the [https://gyazo.com/1b765f0de0bb4c89350055426c1325f1 share button] will copy the dispute’s ID to your clipboard
#Once you are finished with the dispute, press “Resolve” on the selected dispute. Once both parties have resolved it, the dispute will appear green. If only one party has resolved it, the dispute will appear yellow.
*Disputes are categorized with varying colors depending on their state:
 
**White disputes are ongoing with no resolution by either party
*If you wish to send compensation to the other player, you do so by pressing the “Compensate” button. This will send a selected amount of money to their deposit box.
**Green disputes have been closed by both parties
 
**Yellow disputes have been resolved by a singular party
*You can make disputes with members that have been offline for up to six hours.
*When creating a dispute, the in-game form will prompt you to send a [https://gyazo.com/db40e5cdb5e3c64cf6e95bc2717be431 header “subject” and a description] to the other player.
 
**Information filled out here will be the contents of the initial dispute message and it will notify the other player that a dispute has been created.
*You cannot make disputes with your own gang members.
**You can not make a dispute against your own gang members.
 
*Players receive notifications whenever a dispute has been replied to, filed, or resolved.
=='''Making a Dispute'''==
*Compensation can be sent to the other player’s deposit box through the dispute menu.
If your dispute was insufficient to resolve a situation, you can press the “Report” button on the selected dispute to open a partially filled player report on the forums. Your Steam ID, timezone, dispute ID, and server will automatically be filled out. Fill out the rest of the boxes, provide evidence, and press “Save”. More information on making player reports can be found [https://wiki.olympus-entertainment.com/wiki/Support_Requests here].

Revision as of 20:47, 9 April 2022

What Are Disputes

Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban along with providing staff a log of what has happened with the dispute.

How Do Disputes Work

A dispute is required before submitting a player report to help reduce the number of unnecessary and accidental bans and give reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, players are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their point of view showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk for a ban.

Working with Support Team

Support Team members are able to access players' disputes after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party. You can find the dispute ID and code at the top of a selected dispute.

Making a Dispute

  1. Press Y to open your phone. If on the death screen press “Disputes”. Alternatively, you can type “;disputes” or “;filedispute”.
  2. Click the disputes button on the bottom-right corner of the sections list on the phone.
  3. Click “File Dispute” on the top-left corner of the menu.
  4. Press the drop down menu of the faction that player is on, select his name, and click select.
  5. Write a subject header and description of the dispute.
  6. Press submit.
  7. Once you are finished with the dispute, press “Resolve” on the selected dispute. Once both parties have resolved it, the dispute will appear green. If only one party has resolved it, the dispute will appear yellow.
  • If you wish to send compensation to the other player, you do so by pressing the “Compensate” button. This will send a selected amount of money to their deposit box.
  • You can make disputes with members that have been offline for up to six hours.
  • You cannot make disputes with your own gang members.

Making a Dispute

If your dispute was insufficient to resolve a situation, you can press the “Report” button on the selected dispute to open a partially filled player report on the forums. Your Steam ID, timezone, dispute ID, and server will automatically be filled out. Fill out the rest of the boxes, provide evidence, and press “Save”. More information on making player reports can be found here.