Disputes: Difference between revisions

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[[File:Disphone2.jpg|400px|thumb|right|The disputes button on the phone.]]
[[File:Disdeathscreen.jpg|400px|thumb|right|The disputes button on the death screen.]]
[[File:Displayerselect.jpg|400px|thumb|right|The player selection menu.]]
[[File:Discreate.jpg|400px|thumb|right|The prompt for a description and subject when making a dispute.]]
[[File:Disopen.jpg|400px|thumb|right|A filled out dispute on the dispute menu.]]
=='''What Are Disputes'''==
=='''What Are Disputes'''==
Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban along with providing staff a log of what has happened with the dispute.
Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban along with providing staff a log of what has happened with the dispute.


=='''How Do Disputes Work'''==
=='''How Do Disputes Work'''==
A dispute will be required when submitting a player report to help reduce the number of unnecessary and accidental bans and give reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, you are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their point of view showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk for a ban.
A dispute is required before submitting a player report to help reduce the number of unnecessary and accidental bans, giving reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, players are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their point of view showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk for a ban.


=='''Working with Support Team'''==
=='''Working with Support Team'''==
Support Team members will be able to access your dispute after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party.
Support Team members are able to access players' disputes after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party. You can find the dispute ID and code at the top of a selected dispute.
 
=='''Making a Dispute'''==
#Press Y to open your phone. If on the death screen press “Disputes”. Alternatively, you can type “;disputes” or “;filedispute”.
#Click the disputes button on the bottom-right corner of the sections list on the phone.
#Click “File Dispute” on the top-left corner of the dispute menu.
#Press the drop down menu of the faction that player is on, select his name, and click select.
#Write a subject header and description of the dispute.
#Press submit.
#Once you are finished with the dispute, press “Resolve” on the bottom-right corner of a selected dispute. Once both parties have resolved it, the dispute will appear green. If only one party has resolved it, the dispute will appear yellow.
 
*If you wish to send compensation to the other player, you do so by pressing the “Compensate” button. This will send a selected amount of money to their deposit box.
 
*Please keep in mind that, while compensation can be factored into the outcome of a player report, it does not guarantee you will avoid facing administrative action for breaking server rules.
 
*You can make disputes with members that have been offline for up to six hours.
 
*You cannot make disputes with your own gang members.


=='''Summary'''==
=='''Filing a Report'''==
*A dispute must be filed prior to submission of a player report
If your dispute was insufficient to resolve a situation, you can press the “Report” button on the selected dispute to open a partially filled player report on the forums. Your Steam ID, timezone, dispute ID, and server will automatically be filled out. Fill out the rest of the boxes, provide evidence, and press “Save”. More information on making player reports can be found [https://wiki.olympus-entertainment.com/wiki/Support_Requests here].
**If you are unhappy with the resolution of a dispute, you can still submit a player report for administrative review
*A dispute can be created with anyone that’s been on the server in the last 6 hours
*Disputes can be accessed by clicking the “disputes” button on the bottom right of the y menu or by typing the “;disputes” command in chat.


*Support Team members can access a dispute to provide their account of a support case after being provided with the ID and access code.
=='''Dispute Abuse'''==
**Clicking the share button will copy the dispute’s ID to your clipboard
Creating disputes for the purpose(s) of transferring money, communicating or spamming a player not related to getting compensation is considered dispute abuse and can result in administrative action. Players may report another for dispute abuse by clicking the report button in the dispute menu and it will pre-fill information into the report on the forums.
*Disputes are categorized with varying colors depending on their state:
**White disputes are ongoing with no resolution by either party
**Green disputes have been closed by both parties
**Yellow disputes have been resolved by a singular party
*When creating a dispute, the in-game form will prompt you to send a header “subject” and a description to the other player.
**Information filled out here will be the contents of the initial dispute message and it will notify the other player that a dispute has been created.
*Players receive notifications whenever a dispute has been replied to, filed, or resolved.
*Compensation can be sent to the other player’s deposit box through the dispute menu.

Latest revision as of 09:17, 7 April 2023

The disputes button on the phone.
The disputes button on the death screen.
The player selection menu.
The prompt for a description and subject when making a dispute.
A filled out dispute on the dispute menu.

What Are Disputes

Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban along with providing staff a log of what has happened with the dispute.

How Do Disputes Work

A dispute is required before submitting a player report to help reduce the number of unnecessary and accidental bans, giving reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, players are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their point of view showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk for a ban.

Working with Support Team

Support Team members are able to access players' disputes after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party. You can find the dispute ID and code at the top of a selected dispute.

Making a Dispute

  1. Press Y to open your phone. If on the death screen press “Disputes”. Alternatively, you can type “;disputes” or “;filedispute”.
  2. Click the disputes button on the bottom-right corner of the sections list on the phone.
  3. Click “File Dispute” on the top-left corner of the dispute menu.
  4. Press the drop down menu of the faction that player is on, select his name, and click select.
  5. Write a subject header and description of the dispute.
  6. Press submit.
  7. Once you are finished with the dispute, press “Resolve” on the bottom-right corner of a selected dispute. Once both parties have resolved it, the dispute will appear green. If only one party has resolved it, the dispute will appear yellow.
  • If you wish to send compensation to the other player, you do so by pressing the “Compensate” button. This will send a selected amount of money to their deposit box.
  • Please keep in mind that, while compensation can be factored into the outcome of a player report, it does not guarantee you will avoid facing administrative action for breaking server rules.
  • You can make disputes with members that have been offline for up to six hours.
  • You cannot make disputes with your own gang members.

Filing a Report

If your dispute was insufficient to resolve a situation, you can press the “Report” button on the selected dispute to open a partially filled player report on the forums. Your Steam ID, timezone, dispute ID, and server will automatically be filled out. Fill out the rest of the boxes, provide evidence, and press “Save”. More information on making player reports can be found here.

Dispute Abuse

Creating disputes for the purpose(s) of transferring money, communicating or spamming a player not related to getting compensation is considered dispute abuse and can result in administrative action. Players may report another for dispute abuse by clicking the report button in the dispute menu and it will pre-fill information into the report on the forums.