Disputes

What Are Disputes

Disputes provide a mechanism for players to formally dispute the actions of another player and potentially request compensation. By combining disputes with player reports, players are guaranteed an opportunity to respond before receiving a ban along with providing staff a log of what has happened with the dispute.

How Do Disputes Work

A dispute will be required when submitting a player report to help reduce the number of unnecessary and accidental bans and give reported players an opportunity to share any exonerating evidence before a ban is placed. Note that while a dispute is required, you are not required to accept compensation in exchange for not submitting a player report - such situations will be handled on a case-by-case basis. For example, a plaintiff sharing their point of view showing that they were engaged by another gang member will not receive a ban, but a player with a bad history blatantly committing fail RP and sending unsolicited compensation will still be at risk for a ban.

Working with Support Team

Support Team members will be able to access your dispute after being provided with the dispute ID and access code in order to further assist in resolving the case and to provide additional documentation for moderator review. Note that Support Team members are not staff and CAN NOT ban or remove a ban; their job is to be an unbiased third party.

Summary

• A dispute must be filed prior to submission of a player report
  • If you are unhappy with the resolution of a dispute, you can still submit a player report for administrative review
• A dispute can be created with anyone that’s been on the server in the last 6 hours
• Disputes can be accessed by clicking the “disputes” button on the bottom right of the y menu or by typing the “;disputes” command in chat.

• Support Team members can access a dispute to provide their account of a support case after being provided with the ID and access code.
  • Clicking the share button will copy the dispute’s ID to your clipboard
• Disputes are categorized with varying colors depending on their state:
  • White disputes are ongoing with no resolution by either party
  • Green disputes have been closed by both parties
  • Yellow disputes have been resolved by a singular party
• When creating a dispute, the in-game form will prompt you to send a header “subject” and a description to the other player.
  • Information filled out here will be the contents of the initial dispute message and it will notify the other player that a dispute has been created.
• Players receive notifications whenever a dispute has been replied to, filed, or resolved.
• Compensation can be sent to the other player’s deposit box through the dispute menu.