Support Team Post-Test Brief
Introduction
Congratulations on joining the Support Team. You will start at the rank of Support Team 1 and will progress up the ranks by submitting tickets and meeting certain TIG requirements
Useful Links
Professional Standard
You are expected to show professionalism on all platforms (Teamspeak, forums, in-game, Discord). If you post anything that is derogatory, instigates fighting, or is generally unprofessional or toxic on any of the aforementioned platforms, you will be disciplined appropriately. Of course, you are allowed to disagree with others, tell someone they are wrong, or share your opinion, but you must do so in a respective and constructive manner.
Dealing With Players
When dealing with players, NEVER give opinions of videos/evidence/situations. Simply tell the individuals that if they feel something was done wrong by the offending party, they should make a player report or an IA. If not, move on. People will not always treat you with the respect or politeness that you give to them, but take it in stride. You will deal with many people yelling at you, not understanding the rules, or being toxic, but you must deal with it.
Teamspeak
Support Team members are only permitted to move people from the “Join for Help” and “On Duty” channels to a Support Room. If found abusing this feature in any way, shape, or form, the team member will receive proportionate disciplinary action from a Senior Support Team member. Users must always give consent before being moved from channels for whitelisted factions, or , “On Duty” channels. If they do not wish to go to support, honor their request and let the other party know what they can do next to resolve their issue.